Returns & Exchanges
At Icon Body Jewelry, we prioritize hygiene and customer safety, allowing returns on unworn and factory-sealed items within 30 days of delivery. Please ensure all original packaging is intact to qualify for a full refund or exchange.
Verify Eligibility
Ensure your jewelry is in its original, heat-sealed clear packaging and has not been worn or tampered with.
Submit a Request
Contact our support team with your order number and photos of the sealed item to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Place the item in a padded mailer or its original box to prevent damage during transit back to our warehouse.
Refund Processing
Once your return is inspected and approved, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing